Shipping policy

Last updated: 20 August 2026

Thanks for shopping with Card Avenue Ltd. This Shipping Policy explains how we process and deliver orders placed through our UK store.

Order Processing

We usually prepare and dispatch orders within 1–3 working days.

Working days are Monday to Friday and exclude UK bank holidays.

During busy periods, including major Pokémon TCG set launches, promotions or unusually high order volumes, processing may take up to 5 working days.

You will receive an order confirmation email after placing your order. Once your order has been dispatched, we will send you a dispatch confirmation containing tracking information where available.

UK Shipping

We currently offer the following standard UK shipping option:

Standard Shipping – £4.99
Estimated delivery time: 2–5 working days after dispatch

Free standard shipping is available on UK orders over £50.

We deliver across the UK mainland and most UK islands. Delivery availability and times may vary for certain remote or offshore locations.

Delivery Times

Delivery estimates begin once your order has been dispatched.

Standard Shipping typically takes 2–5 working days after dispatch.

Delivery times are estimates rather than guarantees and may occasionally be affected by circumstances outside our reasonable control, including:

  • severe weather;

  • courier disruption;

  • strikes;

  • transport delays;

  • peak seasonal periods; or

  • unusually high parcel volumes.

Card Avenue Ltd remains responsible for your order until it has been delivered to you, or to another person you have nominated to receive it.

If your parcel is delayed, lost or damaged while in transit, please contact us and we will work with the courier to investigate and resolve the issue.

Tracking

Most orders are sent using a tracked delivery service.

Where tracking is available, you will receive your tracking number and tracking link in your dispatch confirmation email.

Tracking information may take up to 24 hours after dispatch to update on the courier's system.

Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error in your delivery address, contact us at sales@cardavenue.co.uk as soon as possible.

We will try to update the address where possible, but we cannot guarantee that changes can be made once an order has entered the packing or dispatch process.

If an order is returned to us because an incorrect or incomplete delivery address was supplied, we will contact you to arrange the next steps.

Additional postage charges may apply if the order needs to be sent again.

Failed Delivery Attempts

If the courier is unable to complete delivery, they may:

  • attempt delivery again;

  • leave the parcel in a safe place where appropriate;

  • deliver the parcel to a collection point; or

  • return the parcel to us.

The exact process will depend on the courier and delivery service used.

If your order is returned to us following unsuccessful delivery attempts, we will contact you to arrange the next steps.

Additional postage charges may apply for redelivery where appropriate.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible at:

sales@cardavenue.co.uk

Where possible, please provide:

  • your order number;

  • photographs of the outer packaging;

  • photographs of the affected product or products; and

  • a brief description of the damage.

Photographs help us investigate the issue with the courier and process your request more quickly.

Nothing in this section affects your statutory consumer rights.

Missing Items

If an item is missing from your order, please contact us as soon as possible at:

sales@cardavenue.co.uk

Please include your order number and details of the missing item.

We will investigate the issue and arrange an appropriate resolution.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery period, please check your tracking information first, where available.

If there is no useful update or you believe the parcel may be lost, contact us at sales@cardavenue.co.uk.

We will investigate the delivery with the courier and arrange an appropriate resolution where necessary.

You will not be required to resolve a lost parcel directly with the courier yourself, although the courier may occasionally contact you for information relating to their investigation.

Parcels Shown as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

  • check around the delivery location;

  • check any designated safe place;

  • ask other members of your household;

  • check with neighbours where appropriate; and

  • review any delivery photograph or tracking information supplied by the courier.

If you still cannot locate the parcel, contact us at sales@cardavenue.co.uk and we will investigate with the courier.

Pre-Orders

Where we offer pre-order products, the expected release or dispatch date will normally be shown on the relevant product page.

Release dates are supplied by manufacturers and distributors and may occasionally change.

If your order contains both in-stock and pre-order products, we may hold the order until all items are available for dispatch unless otherwise stated.

Any specific pre-order terms shown on the relevant product page will also apply.

Delivery Restrictions

We reserve the right to refuse or cancel delivery to an address that our delivery providers cannot reasonably service.

If we are unable to deliver your order, we will contact you and provide an appropriate refund where payment has already been taken.

Changes to Shipping Charges

Shipping charges and free-delivery thresholds may change from time to time.

The shipping price displayed during checkout at the time you place your order is the price that will apply to that order.

Your Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights you may have under applicable UK consumer law.

Where there is any conflict between this Shipping Policy and rights that cannot legally be excluded or limited, your statutory rights will take priority.

Contact Us

If you have any questions about shipping or delivery, please contact:

Card Avenue Ltd
Email: sales@cardavenue.co.uk

We aim to respond to customer enquiries within 1–2 working days.