Terms of service

Last updated: 20 August 2026

Welcome to Card Avenue Ltd.

These Terms & Conditions apply when you access or use our website and when you purchase products from us.

Please read these Terms & Conditions carefully before placing an order. By placing an order through our website, you agree that these Terms & Conditions will apply to your purchase.

Nothing in these Terms & Conditions affects any statutory rights you have as a consumer under applicable UK law.

About Us

This website is operated by Card Avenue Ltd, an independent UK online retailer specialising in Trading Card Game products and related merchandise.

You can contact us at:

Email: sales@cardavenue.co.uk

Our statutory company information, including our company registration details and registered office, is available in our Legal Notice.

Throughout these Terms & Conditions, references to "Card Avenue Ltd", "Card Avenue", "we", "us" and "our" mean Card Avenue Ltd.

References to "you" and "your" mean the person using our website or purchasing products from us.

Using Our Website

You may use our website for lawful personal and shopping purposes.

You must not:

• use the website for any unlawful or fraudulent purpose;

• attempt to gain unauthorised access to our website, systems or customer accounts;

• introduce viruses, malicious software or other harmful material;

• deliberately interfere with the operation or security of our website;

• use automated systems to excessively scrape, harvest or extract data from our website without permission;

• impersonate another person or provide deliberately false information;

• attempt to circumvent purchasing restrictions, security controls or fraud-prevention measures; or

• otherwise misuse the website in a way that may damage Card Avenue Ltd, our customers or third parties.

We may restrict or suspend access to our website where reasonably necessary to protect our customers, systems or business.

Products

We aim to provide accurate descriptions of the products offered through our website.

Unless clearly stated otherwise, products advertised as genuine branded Trading Card Game products are supplied as genuine products sourced through appropriate suppliers or distributors.

Product packaging, promotional materials and minor design details may occasionally differ from photographs shown on our website, particularly where manufacturers update packaging or product presentation.

Product images are provided to help illustrate the product. Colours and appearance may also vary slightly depending on your device or display.

These differences do not affect your rights where goods are faulty, materially different from their description or otherwise do not meet the standards required by law.

Trading Card Game Products

Many products sold by Card Avenue Ltd are sealed collectible products, including booster packs, booster boxes, Elite Trainer Boxes, tins, collection boxes and other Trading Card Game products.

The contents of products containing randomly selected cards are determined by the manufacturer.

Unless a particular card or guaranteed item is expressly included in the product description, purchasing a sealed Trading Card Game product does not guarantee that you will receive any particular card, rarity, character, artwork or estimated market value.

Card Avenue Ltd does not guarantee the future collectable value, resale value, grading outcome or investment performance of any product or card.

This does not affect your rights where a product is faulty, damaged, counterfeit, incorrectly supplied or not as described.

Availability

All products are subject to availability.

Adding a product to your basket does not reserve that product.

We may apply reasonable purchase limits to certain products, including limited releases, high-demand products and promotional items.

Where purchase limits apply, they may be shown on the relevant product page or during checkout.

We reserve the right to decline an order before it has been accepted where, for example:

• the product is unavailable;

• an incorrect price or product description has been displayed;

• a purchase limit has been exceeded;

• payment cannot be authorised;

• we reasonably suspect fraud or misuse;

• we cannot deliver to the address provided; or

• we are otherwise unable to fulfil the order.

If we are unable to fulfil an order and payment has already been taken, the relevant amount will be refunded.

Prices

Prices displayed on our website are shown in Pounds Sterling (GBP).

Prices include VAT where applicable.

Delivery charges are shown separately where applicable and will be displayed before you complete your purchase.

We may change product prices at any time, but price changes will not affect an order that we have already accepted.

Pricing Errors

We take reasonable care to ensure that prices displayed on our website are correct.

However, mistakes can occasionally occur.

If we discover an obvious pricing error before your order has been accepted, we may contact you to give you the option of purchasing the product at the correct price or cancelling the order.

We will not charge you an increased price without your agreement.

If we cannot contact you regarding an obvious pricing error, we may cancel the affected order and refund any payment already made.

Once an order has been accepted, we will not increase the agreed price except where required by law or where you expressly agree to a change.

Placing an Order

When you submit an order through our website, you are making an offer to purchase the products shown in your order.

After placing your order, you will normally receive an automated order confirmation email.

The order confirmation confirms that we have received your order. It does not necessarily mean that we have accepted your offer to purchase.

A contract between you and Card Avenue Ltd is formed when we accept your order, normally when we send you confirmation that your order has been dispatched.

If we accept only part of an order, the contract will apply only to the products that we have accepted.

Payment

We accept the payment methods displayed during checkout.

Payment processing may be provided by Shopify and/or third-party payment providers.

You confirm that you are authorised to use the payment method provided when placing your order.

Payment may be authorised or collected before we formally accept your order.

If we subsequently decline or cancel an order before acceptance after payment has been taken, we will arrange a refund of the relevant amount.

Your bank or payment provider may take additional time to process a refund after we issue it.

Order Information

You are responsible for checking that the information supplied with your order is accurate, including:

• your name;

• email address;

• delivery address;

• billing information;

• products ordered; and

• quantities ordered.

Please check your order carefully before completing checkout.

If you discover an error after placing your order, contact us at sales@cardavenue.co.uk as soon as possible.

We will try to make requested changes where reasonably possible, but we cannot guarantee that an order can be changed once processing or dispatch has begun.

Order Cancellation by Card Avenue Ltd

Before an order has been accepted, we may decline or cancel it for reasonable reasons, including:

• stock becoming unavailable;

• an obvious pricing or listing error;

• payment failure;

• suspected fraudulent activity;

• breach of a clearly stated purchase limit;

• inability to deliver the order; or

• circumstances that make fulfilment impossible or unlawful.

Where payment has already been taken for an order that we cancel, we will refund the appropriate amount.

After we have accepted an order, we will only cancel it where we have a lawful or contractual right to do so.

Pre-Orders

Certain products may be made available for pre-order before their official release date.

Any release date or expected dispatch date shown for a pre-order product is based on information available to us at the time and may be subject to change by manufacturers, distributors or suppliers.

We will make reasonable efforts to dispatch pre-orders as close to the expected release date as possible, but release dates are not guaranteed unless we expressly state otherwise.

If a manufacturer or distributor changes a release date, we will update the expected timing where reasonably possible.

If a pre-order product is cancelled by the manufacturer or supplier and we cannot fulfil your order, we will cancel the affected product and issue an appropriate refund.

Where an order contains both in-stock and pre-order products, we may hold the order until all products are available for dispatch, as explained in our Shipping Policy or on the relevant product page.

Any additional terms clearly displayed on a pre-order product page will also apply to that pre-order.

Product Allocations

Highly anticipated Trading Card Game releases may sometimes be subject to supplier or distributor allocations.

This means that we may receive fewer units than originally expected.

We will take reasonable steps to avoid accepting orders that we cannot fulfil.

If an unexpected allocation means we cannot fulfil all or part of an order before it has been accepted, we will contact affected customers and refund any amount paid for products we cannot supply.

We will not knowingly substitute a different product without your agreement.

Promotions and Discount Codes

We may occasionally offer promotions, discount codes or special offers.

Specific terms may apply to individual promotions.

Unless otherwise stated:

• promotional codes have no cash value;

• only one promotional code may be used per order;

• promotions cannot normally be applied retrospectively to previous purchases;

• offers are subject to availability; and

• discounts apply only during the advertised promotional period.

We may refuse or cancel the use of a promotional code where we reasonably believe it has been obtained, distributed or used fraudulently or contrary to the stated promotional terms.

Nothing in this section affects an order that has already been validly accepted except where permitted by law.

Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping Policy.

Delivery charges and available shipping options will be shown during checkout.

Any delivery times displayed on our website are estimates unless expressly stated otherwise.

Card Avenue Ltd remains responsible for your order until it has been delivered to you, or to another person you have nominated to receive it, except where applicable law provides otherwise.

If your order is delayed, damaged or lost in transit, please contact us at sales@cardavenue.co.uk so that we can investigate.

Please see our Shipping Policy for further information.

Risk and Ownership

The risk of accidental loss or damage to products generally passes to you when the products are delivered to you or to a person you have nominated to receive them.

Ownership of products passes to you once we have received payment in full and the products have been delivered, subject to applicable law.

Your Right to Cancel an Online Order

If you are purchasing as a consumer, you will normally have a legal right to change your mind and cancel an online purchase within 14 days of receiving the goods, subject to certain legal exceptions.

You do not need to provide a reason for exercising this right.

If an order contains multiple goods delivered separately, the cancellation period may run from the date on which you receive the last applicable item, as provided by law.

After notifying us that you wish to cancel, you will normally have a further 14 days to return the goods.

Full instructions for cancellations and returns are set out in our Refund & Return Policy.

Handling Returned Products

Where you exercise a legal right to cancel, you may inspect and handle the goods to the extent reasonably necessary to establish their nature, characteristics and functionality, similar to what you would reasonably be able to do in a physical shop.

Because many Trading Card Game products are sold as sealed collectables, opening factory-sealed packaging may significantly reduce their value.

Where applicable law allows us to do so, we may make an appropriate deduction from a refund where your handling of a returned product goes beyond what is reasonably necessary to inspect it and has reduced its value.

We will not use this provision to restrict any statutory right you have where a product is faulty, damaged, counterfeit, incorrectly supplied or not as described.

Faulty, Damaged or Misdescribed Products

Products supplied by Card Avenue Ltd must meet the standards required by applicable consumer law.

Among other things, goods must be:

• of satisfactory quality;

• fit for their intended purpose; and

• as described.

If a product is faulty, damaged when supplied, incorrectly supplied or materially different from its description, you may have legal rights to a refund, repair, replacement or other remedy depending on the circumstances.

These rights are separate from your right to change your mind about an online purchase.

Nothing in these Terms & Conditions or our Refund & Return Policy limits your statutory consumer rights.

Returns and Refunds

Our Refund & Return Policy explains:

• how to notify us about a return;

• applicable return periods;

• how goods should be returned;

• responsibility for return postage;

• how refunds are processed;

• what happens with damaged or faulty products; and

• any applicable exceptions.

Please read our Refund & Return Policy before making a return.

Nothing in that policy or these Terms & Conditions affects rights that cannot legally be excluded or restricted.

Refunds

Where a refund is due, we will issue it to the original payment method unless another method is agreed or required by law.

Refund processing times may depend on your bank, card issuer or payment provider.

Where you exercise a statutory right to cancel an online order, any refund of the original delivery charge will be handled in accordance with applicable law.

Intellectual Property

Our website and the original content created for it, including our own:

• branding;

• written content;

• graphics;

• photographs;

• layout;

• design; and

• other original materials,

are owned by or licensed to Card Avenue Ltd unless otherwise stated.

You may not copy, reproduce, republish, distribute, commercially exploit or otherwise use our intellectual property without permission, except where permitted by law.

Product names, characters, logos, images, trademarks and other intellectual property belonging to third parties remain the property of their respective owners.

Pokémon and related third-party intellectual property remain the property of their respective rights holders.

The sale of third-party products by Card Avenue Ltd does not imply that Card Avenue Ltd owns the intellectual property associated with those products.

Unless expressly stated otherwise, Card Avenue Ltd is an independent retailer and is not affiliated with, sponsored by or endorsed by the owners of the Pokémon brand or other third-party brands sold through our website.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, security, availability or practices of third-party websites that we do not control.

The inclusion of a third-party link does not necessarily mean that Card Avenue Ltd endorses that website or organisation.

Your use of third-party websites is subject to the terms and policies of those third parties.

Website Availability

We aim to keep our website available and operating correctly.

However, we do not guarantee that access will always be uninterrupted or error-free.

We may temporarily restrict or suspend parts of the website for:

• maintenance;

• security;

• technical issues;

• upgrades; or

• circumstances outside our reasonable control.

Temporary website unavailability does not affect any rights you have in relation to an order that has already been accepted.

Our Responsibility to You

We are responsible for losses that you suffer where those losses are a foreseeable consequence of our breach of these Terms & Conditions or our failure to use reasonable care and skill.

A loss is foreseeable if it was an obvious consequence of our breach or if both you and Card Avenue Ltd knew when the contract was formed that the loss might occur.

We do not exclude or limit our responsibility where doing so would be unlawful.

In particular, nothing in these Terms & Conditions excludes or limits our responsibility for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation;

• goods that are faulty, not of satisfactory quality, not fit for purpose or not as described where statutory rights apply; or

• any other liability that cannot legally be excluded or limited.

Business Losses

Our online store is primarily intended for customers purchasing products for private and personal purposes.

If you purchase products as a consumer, we are not responsible for losses relating solely to a business activity, such as loss of business income, profits, contracts or commercial opportunities, except where applicable law provides otherwise.

Different legal rights may apply where products are purchased wholly or mainly for business purposes.

Events Outside Our Reasonable Control

We will not be responsible for a delay or failure to perform an obligation where the delay or failure is caused by circumstances genuinely outside our reasonable control.

Examples may include:

• severe weather;

• natural disasters;

• widespread transport disruption;

• industrial action;

• major telecommunications or infrastructure failure;

• government action;

• emergencies; or

• other comparable events outside our reasonable control.

This does not remove responsibilities that the law places on us, including our obligations concerning goods that have been purchased or paid for.

If an event outside our reasonable control materially affects an accepted order, we will take reasonable steps to contact you and minimise the effect of the delay.

Where applicable law gives you the right to cancel because of a significant delay, that right will not be affected by this section.

Privacy

We collect and process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

• what personal information we collect;

• why we use it;

• who we may share it with;

• how long we retain it;

• your data protection rights; and

• how to contact us about privacy matters.

Where applicable, our website also provides controls for cookies and similar technologies.

Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

Any invalid or unenforceable provision will be treated as removed or modified only to the extent necessary, subject to applicable law.

No Waiver

If we do not immediately enforce a provision of these Terms & Conditions, this does not mean that we have waived our right to enforce it later.

Similarly, if we allow additional time for you to perform an obligation, this does not prevent us from enforcing our rights in the future.

Third-Party Rights

Unless these Terms & Conditions expressly state otherwise, they are between you and Card Avenue Ltd.

No other person will normally have a right to enforce these Terms & Conditions, except where applicable law provides otherwise.

Governing Law and Disputes

These Terms & Conditions and contracts formed through our website are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer living in England or Wales, proceedings relating to these Terms & Conditions may be brought in the courts of England and Wales.

If you are a consumer living in Scotland, Northern Ireland or another jurisdiction within the United Kingdom, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live.

Nothing in this section removes any mandatory legal rights you have regarding where a dispute may be heard.

We encourage customers to contact us first if a problem arises so that we can try to resolve the matter.

Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to:

• our business;

• our website;

• our products or services;

• our policies; or

• applicable legal or regulatory requirements.

The current version will be published on this page and the "Last updated" date will be changed when appropriate.

Changes to these Terms & Conditions will generally apply to future use of the website and future orders.

The terms applying to an order you have already placed will normally be the terms in effect when the relevant contract was formed, unless a change is required by law or you agree otherwise.

Other Policies

These Terms & Conditions should be read together with our:

• Privacy Policy

• Shipping Policy

• Refund & Return Policy

• Legal Notice

Where a policy contains additional terms relevant to a particular part of your purchase, those terms will also apply.

If there is a conflict between these Terms & Conditions and a mandatory right provided by law, the applicable legal right will take priority.

Contact Us

If you have any questions about these Terms & Conditions, an order or any of our policies, please contact:

Card Avenue Ltd
Email: sales@cardavenue.co.uk

We aim to respond to customer enquiries as soon as reasonably possible.